Suppression des données
Ce document est disponible en roumain et en anglais. La version anglaise est affichée ci-dessous.
How to request deletion of the data that Xelak Technology ("Xelak") processes through the xelaktech.com website and the Xel platform, including the "Xel" app on Meta platforms.
Dernière mise à jour: 28 septembre 2026
1. You connected a Facebook Page or an Instagram account to Xel
Automatic option, through Facebook:
- Open Facebook → Settings & privacy → Settings → Apps and websites.
- Select the Xel app and click Remove.
- Facebook sends us the deletion request automatically: we delete the access tokens and the links to your accounts, and the business's connection to Instagram / Facebook stops.
- You receive a confirmation code and a link where you can check the status of your request.
By email: write to contact@xelaktech.com from the address associated with your Xel account, with the subject "Facebook Login data deletion". We confirm receipt within 3 business days.
2. You messaged a business that uses Xel
The business you messaged (on Instagram, Messenger, WhatsApp, Telegram or through the widget on its website) is the controller of your data, and Xelak processes it on the business's behalf. You can request deletion:
- from the business directly — it can delete your conversations and related data from the Xel console;
- from us, at contact@xelaktech.com, with the subject "Conversation data deletion", stating the name of the business you messaged, the channel (e.g. Instagram) and the username or phone number you used.
To protect your data, we may ask you to confirm your identity (for example, by sending a message from the same account). We pass the request to the business and, with its agreement, delete the conversations, the profile and derived data (including search indexes and technical logs) within 15 days of confirmation.
3. You contacted us through the website or you are a Xelak customer
Write to contact@xelaktech.com with the subject "Data deletion". We delete the data within 30 days.
4. What we cannot delete immediately
Some data cannot be deleted immediately:
- data we are legally required to keep (for example invoices and accounting records — 5 years) or that the business must keep for orders;
- encrypted backups: deleted data disappears from them automatically within 35 days.
If we refuse a request, in whole or in part, we explain the legal reason in our reply and on the request's status page.
5. Questions and complaints
contact@xelaktech.com · +373 60 494 719. You have the right to lodge a complaint with the National Center for Personal Data Protection (Republic of Moldova) or with the data protection authority of your EU country.